The tariff is subject to change without prior notice. If you make a booking, and the tariff is increased before your stay, the tariff you have been quoted will be honoured so long as you have paid the requested deposit.
Any booking is not confirmed until a deposit has been received by Sunset Cove Resort and a booking confirmation has been issued.
A minimum deposit of $250 is required for all low season bookings and $300 for mid and high season bookings. All group or long term bookings over 21 days are required to pay an initial $400 deposit and a further 25% of the tariff is due and payable 60 days prior to arrival.
For Easter, special events weekends, weddings and school holiday periods a further 50% of the total tariff is due and payable 28 days prior to arrival.
If you are staying for 7 nights or longer at Sunset Cove Resort and have requested a preferred unit we will happily note your request and where possible will allocate that unit to you. However, we are unable to absolutely guarantee any particular unit allocation on check in particularly in peak periods. All accommodation booked through third party sites such as Wotif, Booking.com etc., cannot be guaranteed a specific unit. Short stays are allocated on an availability basis but we will note requests for special occasions i.e. anniversary, birthday etc. We will guarantee allocation for the bridal townhouse for bookings of 3 days+ as well as the 3 bedroom ground floor apartment if booked as a ground floor category. If you have booked a particular category of apartment i.e. 2 bedroom and there is no availability you will be upgraded to the next available category for your stay at no extra charge.
Maximum occupancy provided in the tariff is 6 guests ONLY in a 3 bedroom unit, 4 guests ONLY in a 2 bedroom unit and 2 guests only in a 1 bedroom unit. One additional person ONLY (including infant, child or adult) is permitted in a townhouse. An additional surcharge of $35 per night for the additional guest will apply (stays over 7 days charged at $25 per night.). Children under 3 are charged $10 per night in existing bedding and infants under 12 months are free of charge using existing bedding but cot hire charges will apply and can be booked direct with the resort. Please advise the number of all guests when booking including infants. Overcrowding is strictly prohibited due to fire safety regulations and any extra guests who exceed the permitted number in a particular accommodation category will be either assigned or asked to find alternative accommodation..
Guests whose name the reservation is held in will be requested to supply their credit card details on check-in to cover any loss or damage as listed below.
For all wedding bookings a $300 bond will be required upon check in to cover any loss or damage and call out fees for security if excessive noise or disturbance is reported. The bond will be refunded within 48 hours of departure if no issues have occurred during the period of occupancy. Management reserves the right to retain all or part of the bond monies if excessive problems or any damages occur.
On check out all rubbish including general waste and recycling must be removed and placed in the outdoor bins provided and dishes left clean and any excessive mess also removed. Any breakages (accidental or otherwise), damage or lost keys need to be reported to the onsite manager at check-out and paid for on departure. Items found missing or broken, damages to the apartment or failure to remove all rubbish will be charged for on the guests credit card which will be recorded on arrival.
Check In & Out
Check in is after 2 pm and check out is up to 10.00am. We are unable to guarantee your apartment will be ready for occupancy before 2 pm particularly in peak holiday periods. If early check in is required please inform us on booking and we will try our best to accommodate you. Unfortunately due to our cleaning schedule no check in is available before 12 midday . Please advise your estimated time of arrival on booking. If you are planning to arrive outside of office hours (9-5.00 Mon-Fri, 9-12.00 Sat, all day Sunday) please either contact us or provide a mobile phone number to enable us to make suitable check in arrangements with you. We provide a key safe for collection and/or drop off of your keys.
Check out is strictly 10.00 am unless late check out arrangements have been made prior to your departure. A later checkout checkout may be permitted subject to availability. Checkouts after midday can be arranged at $20 per hour thereafter up to 4pm. If you are arriving early from an international flight we would suggest you book the previous night as then you may gain immediate occupancy in your apartment on arrival.
Peak and Mid Seasons and Easter, Long weekends, school holidays, special event weekends, wedding groups
If the booking is cancelled less than 28 days prior to arrival there will be no refund of deposit. This will include the 25% deposit payable 28 days prior to arrival. If this hasn't been received your credit card will be charged for this amount.
If the booking is cancelled 28 days or more prior to the planned date of arrival there will only be a refund if the premises are re-let. An administration fee of $100 will be deducted from the deposit before the remainder is refunded*.
All cancellation made within 48 hours of date of arrival will be charged the full accommodation amount.
If the booking is cancelled 14 days or more prior to the planned date of arrival the deposit will be refunded after an adminstration fee of $100 is deducted. A change of dates may be permitted (once only) within a 6 month period subject to availability. Bookings of 14 days or more will require a minimum of 28 days notice of cancellation in order that the resort has the opportunity to re-sell the room.
All cancellations made within 48 hours of date of arrival will be charged the full accommodation amount.
If the booking is cancelled less than 14 days prior to the planned arrival date for stays of 1-14 days, there will be no refund unless and until the premises are re-let for the total period and value of the original booking. An administration fee of $100 will be deducted from the deposit held before the remainder is refunded.* If the booking is cancelled less than 28 days prior to arrival for stays of 14+ days there will only be a refund if the premises are re-let for the total period of the original booking
Change of Dates - For direct bookings only and with adequate notice of AT LEAST 14 days in low season and 28 days in other seasons or for any group bookings we will endeavour to transfer your booking time to an alternative date (once only within 6 months). The date change will be charged at the original tariff if booked in a different season and must be comparable for the amount of nights and tariff as the original booking.
* The cancellation administration fee covers the cost of processing the initial booking and subsequent cancellation, including credit card transaction fees, receipting and meeting all bank charges.